Contact information
CONTACT INFORMATION
If you have any questions about your order, our products, or our policies, you can contact us using the information below.
GENERAL SUPPORT
Email: manager@waycel.com
We aim to respond to all inquiries within 24–48 business hours.
ORDER SUPPORT (SHOPIFY ORDERS)
For orders placed directly through our website (standard checkout):
- Order questions
- Returns and refunds
- Shipping and delivery issues
Please contact us at:
manager@waycel.com
ORDER SUPPORT (BUY WITH PRIME)
For orders placed using Buy with Prime:
- Order tracking
- Returns and refunds
- Delivery issues
Please manage your order directly through your Amazon account or order page.
BUSINESS INFORMATION
Waycel
8206 Louisiana Blvd NE, Ste A 2941
Albuquerque, NM 87113
United States
IMPORTANT
We work with trusted third party partners, including Amazon, for fulfillment and checkout services.
- Buy with Prime orders are managed directly by Amazon
- Standard Shopify orders are supported directly by Waycel
If you are unsure which method was used for your order, feel free to contact us and we will assist you.