REFUND & RETURNS POLICY

Last updated: April 21, 2026

At Waycel, we strive to ensure you are fully satisfied with your purchase.
Return and refund eligibility depends on the checkout method used.

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SHOPIFY ORDERS (Standard Checkout)

We accept returns within 30 days of delivery.

To be eligible for a return:

• Items must be unused, in original condition, and in original packaging
• Proof of purchase is required

Return process:

• All returns must be approved before being sent
• To request a return, contact us at manager@waycel.com

Return shipping:

• Customers are responsible for return shipping costs
• If the item is defective or incorrect, we will cover the return shipping cost

Resolution options:

• Exchange (recommended)
• Store credit
• Refund to the original payment method

Refunds are issued after the returned item is received and inspected.

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BUY WITH PRIME ORDERS

Orders placed using Buy with Prime are fulfilled and managed by Amazon.

• Returns must be initiated through your Amazon account
• Amazon’s return policies and timelines apply
• Refunds are processed by Amazon to your original payment method

Waycel does not control or process returns for Buy with Prime orders.

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DAMAGED OR INCORRECT ITEMS

If you receive a damaged or incorrect item:

• For Shopify orders: contact us at manager@waycel.com
• For Buy with Prime orders: report the issue through your Amazon order page

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NON-RETURNABLE CONDITIONS

We reserve the right to refuse returns that:

• Show signs of use
• Are not in original condition
• Are returned without prior approval

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CANCELLATIONS

Orders can only be canceled before they are processed.

Once an order has been processed or shipped, it cannot be canceled.

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CONTACT

Waycel
Email: manager@waycel.com

Address:
8206 Louisiana Blvd NE, Ste A 2941
Albuquerque, NM 87113
United States